Chatbots have come a long way. For years, they were limited to responding with predetermined replies that followed a simple...
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We’ve been hearing about the notion of customer experience forever, the idea that we could improve customer interactions with brands...
This is a transcript of the latest episode of Equity, TechCrunch’s venture capital-focused podcast. New episodes of Equity air every Monday,...
We’ve been hearing about former Salesforce co-CEO Bret Taylor’s latest gig since he announced he was leaving the CRM giant...